#Assist is a leading incident management centre dedicated to swift, effective coordination of life-threatening crime, medical, fire and road accident emergencies.
Backed by a highly trained team and cutting-edge technology, we make sure help is just a call — or a panic button press — away, because every second matters.
We take pride in our commitment to excellence, continually investing in the technology and training that keeps our incident management centre running seamlessly. Our operators train regularly to stay calm, empathetic and focused even under high-pressure scenarios.
By operating for over 10 years, #Assist coordinates with the right role-players to reach the best possible outcome during an emergency, countrywide.
Our Mission
To provide exceptional emergency co-ordination during critical situations — delivering prompt, reliable service for the safety and wellbeing of individuals and communities. Our goal is to be the trusted lifeline people can depend on in times of distress.
Confidentiality & Trust
We understand the sensitivity of emergency situations and the need for absolute confidentiality. #Assist prioritises the privacy and security of every client, adhering to strict protocols and the highest standards of data protection to keep personal information confidential.
The #Assist Directors:
Mark Ogilvie — An ex-Colonel of the SAPS with 37 years of experience, 24 of which were spent in fingerprints, forensics and case profiling within a SAPS command centre. Mark also brings extensive experience coordinating incidents through telephonic support.
Adriaan Bekker — Over 10 years experience in managing incidents and providing on-scene support to victims and role-players, coordinating any additional resources required and backing it all with world calss technology.
Disaster and Safety Management — To enhance their credentials, both Mark and Adriaan have obtained their Bachelors of Arts degree in Disaster and Safety Mangement.