Emergencies can happen at any time — which is why #Assist operates around the clock, 365 days a year. Our dedicated team is always ready to act promptly, coordinating the support you need in critical moments.
The Process
- Activate your panic button — Press your ICE+ panic button, linked directly to #Assist.
- Your notification reaches the #Assist IMC — It’s sent straight to our Incident Management Centre, where it’s actioned according to the protocols formalised between #Assist and you or your organisation.
- The #Assist team responds — An operator contacts you directly to establish exactly what’s happening.
- The right help is coordinated — #Assist coordinates the appropriate response — Crime, Medical, Fire, or Vehicle Accident Assistance — working with the relevant role-players until help arrives.
Example: An end user activates their ICEplus web panic button. The #Assist Incident Management Centre contacts them to establish the nature of the situation, then coordinates the relevant services to attend to it.
Should you wish to know more about the services #Assist offers, please don’t hesitate to contact us.